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Job description

An Assistant Retail Manager will support the Store Manager in driving sales, managing inventory, and leading staff to ensure excellent customer service. Key responsibilities include overseeing day-to-day operations, implementing visual merchandising, optimizing sales performance, and covering managerial duties in the manager's absence. They also help train staff and ensure compliance with policies.

Responsibilities

• Assist the Retail store manager in planning and implementing strategies to attract customers.
• Help to manage the store sales team to ensure customers are being helped in a timely fashion.
• Drive sales by effective merchandising.
• Assume the responsibility of the manager in their absence.
• Assist in employee training and development. Coach/support new and existing staff.
• Inspire and encourage employees to ensure high level of moral in store.
• Assist customers and troubleshoot customer service issues when necessary.
• Participate in team and department meetings in relation to stock planning/merchandise.
• Conduct regular audits to ensure the store is functionable, presentable and meeting store standards.
• Analyse consumer behaviour and adjust product positioning where necessary.
• Always Adhere to Health and Safety regulations.
• Ensure good working relations with colleagues.
• Ensure that absenteeism and tardiness are kept to a minimum.
• Ensure that company polices are adhered to always, this includes Equal Opportunities Policy, Harassment Policy, Health and Safety Policy and Training Policy.
• Any other reasonable duties requested.
• Time management of yourself and prepared to work shifts (Days/evenings/weekends.)

Skills and Qualifications

Essential Skills

• 2 years’ experience within a retail management environment.
• Leadership skills.
• Excellent written and oral communication skills.
• Ability to listen closely and assimilate information quickly. Able to ask clarifying questions and provide accurate information.
• Customer focused with a strong desire to deliver exceptional customer service.
• Computer literate (including Microsoft Office applications especially in the use of excel).

Desirable Skills

• Previous experience in a similar role.
• Job specific qualification.