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Job description

Operations Support (Job Ref: 26N/OPSU) Randox Testing Services are the market leader in the provision of drug and alcohol testing services, working to ensure safety and wellbeing in the workplace. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for Operations Support staff within our Testing Services team. What do Randox Testing Services do? Randox Testing Services are specialists in the drug and alcohol testing industry. Working to strict procedures governed by our ISO17025 accreditation, the team at Randox Testing Services work closely with customers, health and safety and human resources departments to maintain the health and wellbeing of their employees and the wider public they work with. By preventing the misuse of controlled substances and alcohol, and by identifying those who require assistance with dependency issues, Randox Testing Service provide a critical service protecting all safety critical industries. Location: 34 Diamond Road, Crumlin, BT29 4QX. Contract Offered: Full-time, Permanent Working Hours / Shifts: 8.40am to 5.20pm, Monday to Friday. Some flexibility and on call work may be required. What does this role involve? The successful candidates will become part of an integrated team based in Crumlin, Co Antrim, working within the Randox Testing Services Operations Department to maintain an uninterrupted service for the provision of collection officers outside of core business hours. This will include receiving and managing out of hours unscheduled callouts and the identification and allocation of collection officers to those call out requests.

Responsibilities

• Receiving and managing unscheduled callouts and the identification and allocation of collection officers to those call out requests.
• Preparation, packing and making ready any stock materials required by RTS collection officers and customers.
• Preparation of outbound stock orders as per RTS collection officer and customer requirements.
• Conducting auditable review and approval of RTS collection officer invoicing ahead of release to RTS Collection Officer Manager.
• Assist with general administrative duties within the operations department.

Skills and Qualifications

Essential Skills

• GCSE in Maths and English, grade C or above (or equivalent).
• Competent in the use of Microsoft packages including excel, outlook and word.
• Excellent communication skills, written and verbal.
• Ability to work as a team and on your own initiative.
• Currently have the right to work in UK, without visa sponsorship.
• Full UK driving licence with access to a car, as the site location is remote and not accessible via public transport.

Desirable Skills

• Previous experience in an administration role.
• Previous experience in a similar role.
• Experience in customer service.