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Job description

We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong organisational skills and the ability to handle a variety of responsibilities in a fast-paced environment.

Responsibilities

• Operate the practice computer system with responsibility for accurately updating and maintaining patient records.
• Manage patient telephone requests in an effective and efficient manner.
• Operate the patient appointments system to ensure efficient running of clinics including dealing with patients who need to be seen urgently.
• Deal with requests for acute and repeat prescriptions and ensure they are ready for collection within the timescale set by the practice.
• Liaise with external organisations, i.e. Hospitals, Health Trusts and the Northern Ireland Ambulance Service, to include passing on and receiving messages in line with practice procedures.
• Deal with general patient enquiries, directing and guiding patients as appropriate.
• Provide administrative support, e.g. opening and scanning incoming mail, processing outgoing mail etc.
• Provide cover for other posts as and when required and directed to do so.
• Manage patient telephone requests in an effective and efficient manner.
• Perform the task of opening and closing the Surgery Premises and preparation required in consulting rooms prior to and after surgeries.

Skills and Qualifications

Essential Skills

• 4 GCSEs (Grades A-C) including English Language or equivalent or higher educational standard.
• Good computer skills and a working knowledge of computer packages e.g. Word Processing/Text Processing, preferably experience of windows based software.
• Proven ability to work independently.
• Ability to ensure and maintain patient confidentiality at all times.
• A minimum of one year’s experience working in an administrative or customer service role.
• Good communication skills.
• Ability to adhere to policies, procedures and practice protocols working within codes of practice and guidelines.

Desirable Skills

• Experience of working in General Practice.

Further Information

Please note application is via CV only - please state on your CV how you meet the criteria for the role.