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Job description

We are recruiting Area Service Manager/Care Coordinator for our Belfast branch. To organise and supervise the delivery of home care support services to Service Users in their own homes. To work in a flexible in response to the needs of the service. To manage a team of Home Care Assistants. Please see employer website for full job details & person specification.

Responsibilities

• Accept, allocate and process referrals for new care packages
• Accept and process changes and amendments to existing care packages
• Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible
• Monitor and report changes in Service User condition to key worker
• Organise and lead staff meetings

Skills and Qualifications

Essential Skills

• Good general education to include good numeracy and literacy skills
• Minimum of QCF Level 2 in Health and Social Care
• At least 12 months’ experience in a care setting
• Experience of coordinating rotas
• Experience of managing staff
• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered
• Enhanced AccessNI
• Right to work in UK
• Excellent communication skills, written and oral
• Ability to respond to sudden changes in service delivery requirements
• High standard of accuracy
• Ability to problem solve and exercise judgement
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc
• Ability to work cooperatively and effectively as part of a team
• Ability to plan and prioritise workload in a highly organised way

Desirable Skills

• Flexibility in working hours to respond to business needs
• Car driver with vehicle appropriately insured for business use
• Flexibility to work in other NWCare branches to meet business needs
• Participate in the out of hours on-call rota

Further Information

Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificate. NWCare is a family run domiciliary care agency serving the community in healthcare in Northern Ireland for well over 50 years.