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Job description

To work as a member of the Community Support Services in the delivery of support services for female victims of Domestic Violence. To participate in the emergency On Call Rota.

Responsibilities

• To respond to referrals for Service Users using the organisational assessment framework
• To negotiate and agree support plans with individual Service Users, to assist in accessing help and support to ensure their own safety and maintain their independence
• To provide data and reports when required
• To work with the team leader to ensure appropriate resources are available to support the team
• To participate in and help organise fund raising activities and events
• To develop effective working relationships with external agencies e.g. (Social Services, PSNI, NIHE)
• To act as an advocate on behalf of Service Users
• Responsibility for achievement of targets as required by funders
• Ensure compliance with all company policies and procedures
• Operate in accordance with the values and ethos of Fermanagh & Omagh Women’s Aid and within the requirements of funders and regulators
• Undertake any additional duties which may be specified by the CEO or Team Leader

Skills and Qualifications

Essential Skills

• Minimum of Bachelor’s Degree in Social Care or NVQ Level 3 or other relevant subject or similar skills evidenced through sufficient experience
• Other equivalencies will be considered such as additional training i.e family violence, domestic violence, elder abuse and gerontology would be an asset
• A clean driving licence and access to a car (or transport that allows candidates to fulfil the duties of the post)
• Previous experience of working with community groups, voluntary or statutory
• Experience of working with a diverse range of people of differing needs and abilities
• Experience of information giving
• Experience of working as part of a team
• Knowledge of Adult Safeguarding Policies and Procedures
• Knowledge of designated agencies and other community service providers
• Knowledge and commitment to women’s issues in the area of Domestic Violence
• Knowledge of roles of statutory bodies and relevant organisations in dealing with Domestic Violence and their role in providing support to those living in the community
• Knowledge of basic welfare rights and housing issues
• Demonstrated skill in engaging and working effectively with clients
• Knowledge of the aims and principles of Women’s Aid and an ability to work within a self-help framework which is the underpinning principle of the organisation
• Demonstrated skills in teamwork
• Demonstrated skill in engaging and working effectively with victims of power based crimes
• Demonstrated skills in working collaboratively within the community
• Proficiency in assessment and individual support planning
• Experience of advocacy work
• To develop and accurately maintain the recording and monitoring systems
• To be aware of the financial constraints of the organisation and to work within agreed project budgets
• Confidence in the delivery of public presentations
• High standard of computer skills i.e Microsoft Word, Power-point etc
• Ability to work both independently and as a member of a professional team
• Ability to respect the roles and responsibility of all members of the team
• Ability to contribute to effective relationships within the team through collaborative working and discussion
• Ability to participate in team meetings respecting other’s opinions and differences
• Ability to consider and construct practices which acknowledge and incorporate the experiences of persons who are marginalised on the basis of gender, race/ethnicity, economic status, language, culture, age, disability, sexual orientation/identity
• Ability to adapt practice approaches to incorporate new ideas and suggestions
• Ability to prepare for and attend supervision sessions
• To respect the rights and responsibilities of others
• To maintain and promote the ethos that underpins the policies and practice of Women’s Aid
• Flexible and responsive to project needs, including evening and weekend work
• Duties and responsibilities may be amended as a result of ongoing evaluation
• Due to the nature of the post which involves working in a confidential environment, the candidate will be vetted
• Employment is subject to Pre-Employment Screening

Further Information

Salary - £27,694 per annum pro rata. This is a 12 month fixed term post commencing 1st July 2026, or as soon as possible. The post will be a 30 hours per week position within the Community Support team in Fermanagh & Omagh Women’s Aid. The position will generally require daytime work, Monday to Friday, with some evening/weekend work. This position reports to the Adult Support Services Team Leader. Please note we reserve the right to enhance the short-listing criteria where and when this is deemed necessary and we will retain a reserve list for the same or similar posts for 12 months.