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Job description

CAAN is looking to recruit a Money & Debt Adviser to join their team, someone who thrives on delivering the best outcomes for clients. The Money adviser would deliver the money and debt advice service through a range of delivery models to assist clients with debt and improve financial inclusion.

Responsibilities

• Provide advice, guidance and representation to clients who need help dealing with debt and improve their capability to deal with their finances.
• Complete the debt advice process with clients through face to face interviews, telephone advice, digital advice, outreach and home visits as deemed appropriate.
• Identify and deal appropriately with emergency and immediate intervention cases.
• Negotiate with creditors and debt collection companies and deal with a range of debt related issues.
• Ensure all appropriate debt resolution options are explored with the client according to their circumstances and needs.
• Identify any additional support required and effectively refer or signposting clients accordingly.
• Understand and proficiently challenge poor practice using the industry standards including Financial Conduct Authority, Lending Standards Board and Utility Regulator codes of practice, to support the client’s case.
• Identify, record and follow up on potential social policy issues and participate in any debt related policy work as required.
• Comply with the agreed policies, procedures and protocols for the service.
• Contribute to the development and implementation of a promotional strategy relating to the debt advice service.
• Adhere to contractual and quality standards and participate in quality assurance processes.
• Operate effective feedback systems from clients.
• Attend adviser forums and other forums as necessary to conduct the role professionally.
• Achieve agreed performance targets as identified by the funder.
• Adhere to the personal development and training requirements.
• Undertake any other tasks as may be require.

Skills and Qualifications

Essential Skills

• GCSEs including a grade C pass in English & Maths (or equivalent). Completion of Wiseradviser training at generalist skilled speciality level. (Trainee position will be considered for candidates who haven’t completed this training)
• At least one years’ experience in provision of relevant financial advice gained in recent years. (Trainee position will be considered for candidates with less experience).
• Ability to understand complex information and legislation. Ability to work with figures. Ability to prioritise own workload and meet deadlines . Excellent interpersonal and communication skills.
• Ability to work on own initiative and as part of a team and have proficient IT skills.
• Confidence and the ability to deal competently with third parties.
• Possession of a full current driving licence, or can you demonstrate that you can fulfil the mobility requirement of the post for which you are applying?
• Understanding of current money/debt advice issues.
• Have a commitment to the aims and principles of the independent and impartial advice services e.g. equality and diversity.

Desirable Skills

• Citizens Advice/Advice NI or Law Centre Adviser Training Programme or Welfare Rights Adviser Programme or equivalent. Third Level Qualification.
• Experience of providing debt advice. Experience of developing and promoting an advice service. Experience of Lone Working.
• PowerPoint and presentation skills
• Knowledge of negotiating with creditors. Knowledge of developing financial statements. Knowledge of developing social policies

Further Information

Salary: £29,000-£31,115 per annum, pro rata.Trainee position will start at £26,729 Please see link for further information on the role: https://www.communityni.org/job/money-debt-adviser-8 Application form and CV to be returned to: depd@advicean.com