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Job description

Randox Testing Services are the market leader in the provision of drug and alcohol testing services, working to ensure safety and wellbeing in the workplace. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for an Operations Coordinator within our Testing Services team. Randox Testing Services (RTS) are specialists in the drug and alcohol testing industry. Working to strict procedures governed by our ISO17025 accreditation, the team at Randox Testing Services work closely with customers, health and safety and human resources departments to maintain the health and wellbeing of their employees and the wider public they work with. By preventing the misuse of controlled substances and alcohol, and by identifying those who require assistance with dependency issues, Randox Testing Service provide a critical service protecting all safety critical industries. This role is responsible for ensuring that day-to-day operations are conducted efficiently, with the allocation of collectors to task, ensuring that all collections are received on time in accordance with standard operating procedures and departmental requirements.

Responsibilities

• Working within the Randox Testing Services operational team, booking collections for customers and processing samples for drugs of abuse screening as part of routine or on call testing services.
• Monitoring collector performance and preparing and submitting collector key performance indicators.
• Monitor and maintain collection schedules via liaising with the Collection Officers Manager.
• Supporting the logistics coordinators in the control and provision of stock to collection officers and customers.
• Monitor and maintain RTS and sub-contracted collection invoicing and liaise with the accounts department as required.
• Assist with general administrative duties within the operations department.
• Participation in the on call rota to coordinate evening, weekend and holiday collection requests.

Skills and Qualifications

Essential Skills

• GCSE in Maths and English, grade C or above.
• Competent in the use of Microsoft packages including excel, outlook and word.
• Excellent communication skills, written and verbal.
• Ability to work as a team and independently.
• Flexibility to work an on-call rota.

Desirable Skills

• Previous experience in an administration role.
• Previous experience in a similar role.
• Experience working in a fast paced environment.
• A working knowledge of health and safety requirements.
• Experience in the use of quality management systems such as Qpulse.
• Keen interest in working within the drug and alcohol testing industry.

Further Information

Location: 34 Diamond Road, Crumlin, BT29 4QX.