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Job description

The role of the Assistant Manager is to support the Centre Manager in the overall running of the Centre. The jobholder is responsible for their allocated departments Gifts, Gardening and Seasonal (Christmas). The job holder will hold responsibility of acting up on behalf of the Centre Manager during periods of absence. Please see employer website for full job details & person specification.

Responsibilities

• Ensure the smooth running of the centre when the Centre Manager is absent, dealing with customer and staff issues as they arise e.g. customer complaints, staff sickness.
• Assist the Centre Manager as required with opening & locking up, ensuring the centre is safe, presentable and customer ready. This includes details such as Lighting, Heating, Ventilation and Music and that the site is secure and safe etc.
• Assist with cash handling, safe drops, rotas and HR issues as they arise such as interviews and reviews.
• Oversee the Gift, Outdoor Living & Seasonal dept and actively take part in the running of this department. This includes the day to day running of the department, ensuring excellent customer service is delivered by the team.
• Ensure all stock is merchandised and displayed as directed by the Group Manager.
• Responsible for incoming and outgoing deliveries and dealing with customer issues and problems.
• Participate and lead staff training, ensuring that your team are communicated with, motivated and are productive and happy at all times.
• Provide assistance to the till area, to include serving customers on the tills when required.
• Assist with department stock take and price checks as required.
• Follow direction and instruction given by Group Managers.
• Responsible for completing daily or weekly reports as required.
• Attend the following training: Fire Warden, First Aid, Forklift, Manual Handling and Health & Safety.
• Perform any other duties as may reasonably be required from time-to-time.

Skills and Qualifications

Essential Skills

• Previous experience of working in a similar retail or hospitality management role.
• Experience in using an EPOS tills system, general till systems & cash handling.
• Flexibility required with working days, required to a weekend day & occasional holiday cover.
• Experience in merchandising, price checking & dealing with errors.
• Excellent communication skills and ability to use initiative.
• Good working knowledge of computers to include Microsoft Office.

Desirable Skills

• Ability to stand for long periods of time and undertake tasks which require bending, stooping, lifting and carrying stock.
• Knowledge of Outdoor Living & seasonal departments such as Furniture, BBQs & Christmas.
• Interest in Gardening & Outdoor Living.
• Interest in Giftware & Interiors.
• Active line management experience e.g. staff management, performance management.