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Job description

As a Customer Service Advisor at HMRC, you will be the first point of contact for our customers, providing essential advice and assistance, predominantly over the phone, or email and web chat. Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information. We will invest in you by providing structured training, development opportunities, and a clear path for advancement.

Responsibilities

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online.
• If you are allocated to our Debt Management team your duties will also include: Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns. (The team you are allocated to is decided later)

Skills and Qualifications

Essential Skills

• Great verbal and written communication skills (in Welsh where required).
• Customer service skills.
• With the ability to provide information quickly and clearly.
• Comfortable in handling various types of conversations.
• To have basic maths skills.