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Job description

The role of the Online Retail & Operations Assistant is to support the day-to-day running and continued development of Creative Gardens’ online retail operations. The jobholder will assist with website product management, online order fulfilment, customer service relating to online sales, and operational stock handling functions based at the main store. The role will also support the wider marketing and operational teams as required to ensure a high standard of customer experience is delivered across all online channels..

Responsibilities

• Add new products to the website, ensuring product descriptions, imagery, pricing and relevant product information are accurate and up to date.
• Update and maintain website category pages, linked sales opportunities, product properties, special offers and promotional activity.
• Assist with improving website content and merchandising to support online sales growth and customer experience.
• Process daily online orders through the company CMS, assigning fulfilment to centres, couriers or internal dispatch as appropriate.
• Coordinate stock transfers for customer orders where required and manage ghost transfers for centre delivered items.
• Pick, pack and prepare customer orders for dispatch to a high standard.
• Print courier labels, arrange collections and update tracking information within the CMS.
• Monitor customer deliveries and liaise with couriers, suppliers and customers to resolve delivery delays, damages or operational issues.
• Manage customer queries relating to online orders, delivery issues, spare parts requests and aftersales support.
• Assist with adding selected stock lines to online marketplace platforms where required.
• Support product photography preparation through stock picking and movement of items for content creation.
• Assist with unloading deliveries, organising storage areas and maintaining packing materials and operational supplies.
• Undertake forklift duties following successful completion of company training, where required.
• Complete reports and administrative duties as required by the Marketing Manager.
• Follow direction and instruction given by management with additional related duties as required.
• Perform any other duties as may reasonably be required from time-to-time.

Skills and Qualifications

Essential Skills

• Previous experience in retail, e-commerce, fulfilment, logistics or a similar operational role.
• Strong computer skills with experience using Microsoft Office, web-based systems and general internet applications.
• Strong computer skills with experience using Microsoft Office, web-based systems and general internet applications.
• Experience dealing with customers, suppliers or third-party service providers in a professional manner.
• Ability to work independently, use initiative and problem solve effectively.
• Ability to undertake practical duties which may include lifting, carrying, stock movement and warehouse support tasks.

Desirable Skills

• Experience using website e-commerce systems.
• Experience with logistical operations such as stock transfers, booking courier dispatches for items and liaising with customers and suppliers around any operational issues.
• Experience in product merchandising, photography preparation or online product management.
• Valid Forklift licence or previous forklift experience

Further Information

This is a permanent position, with contracted hours negotiable between 32-40 hours per week. Working week will be Monday - Friday.