Blue Arrow Recruitment

Phone Number: 02890315005
Email: belfast@bluearrow.co.uk
Web: www.bluearrow.co.uk

Job description

As part of a team working 24/7 365 days a year we make a difference to people’s lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence. As a Customer Service Advisor, you’ll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service. This is more than a call handler role - it’s a chance to make a real difference, every single shift.

Responsibilities

• Adhere to 999 procedures at all times, while actively listening for changes as a call progresses and responding as needed. Ensuring a caller’s request is dealt with effectively and efficiently.
• Focus on your screen throughout calls, being able to react quickly as required and follow any instructions.
• Remain calm and frustractions when handling distressing calls which could result in you saving someone’s life.

Skills and Qualifications

Essential Skills

• Successful communication and active listening skills.
• Good standards of literacy and IT skills.

Desirable Skills

• A caring nature to support individuals in their most critical time of need.
• Emotional intelligence and heightened Self & Social Awareness.