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Job description

The Neighbourhood Assistant plays a key role in supporting our residents and building sustainable communities, whilst delivering excellent customer service. The role includes a full range of housing management duties, community engagement & tenant participation activities and will work closely with our Housing Officers to ensure legal and regulatory compliance, while ensuring our schemes are safe and clean.

Responsibilities

• Working collaboratively with the Housing Officers to ensure housing management duties and responsibilities across the patch are attended to, including breaches of tenancy, and provide office support as and when required.
• To act as a key point of contact for tenants and residents and to ensure the delivery of excellent customer services and the efficient, effective and economic operation and provision of services.
• Undertake scheduled and unscheduled tasks daily and maintaining a logbook of all activities. Scheduled tasks include duties such as the monitoring and inspecting of vacant properties. Unscheduled tasks include housing management visits, meetings etc.
• General administrative duties, including producing reports.
• Working in line with Woven’s policies and procedures which includes the Code of Conduct and Health and Safety policy, conducting all activities in a manner which is safe to yourself and others.
• Responding immediately to any emergency received during hours of work, summoning appropriate assistance and providing support.
• Carrying out a visual inspection of the schemes at least once each week and reporting to the Housing Officer/Assets Officer any suspected tenancy fraud, alterations to dwellings, damage, vandalism or potential hazards to health and safety.
• Assisting the Housing Officer with Termination of Tenancy inspections and void turnaround times.
• Undertaking accompanied viewings of properties and assisting in securing occupation. Assisting with the promotion of designated areas.
• Carrying out visits and reporting to Housing Officer/Senior Housing Officer.
• In conjunction with the Housing Officer, being responsible for the day-to-day management and download of relevant CCTV footage off the CCTV systems. The CCTV records logbook must be always maintained in accordance with GDPR, policy, procedure.
• Completing weekly health, safety and fire regulations communal inspections and tests and ensuring records are maintained and compliant, and taking appropriate action, as required.
• Attending Fire Alarm activations during working hours and ensuring systems are reset in accordance with procedure.
• Manage the bins to ensure waste management and recycling takes place. Bins must be maintained to an acceptable standard ensuring they meet the local council’s standards for emptying each week. Bins must be left out for collection and returned.
• Encouraging and actively promoting resident involvement and engagement with tenants.
• Liaising with partner community agencies within the area and participating in forums, partnership meetings and working groups as required.
• Assisting Housing Officers/Community Involvement Officers at residents/community meetings, dealing with tenant queries and providing feedback to tenants on general activity on estates.
• Facilitating booking(s) of community hubs as per the Association’s procedure and being available for opening and closing the facility as agreed with the designated Housing Officer.
• Monitoring the cleaning of the office, the Hub, all communal areas, internally and externally and stores. All areas must be kept in a high standard of cleanliness and in a tidy condition.
• Reporting defects/ repairs for which the Association is responsible to the Assets Officer as soon as possible on the day of the report.
• Liaising and reporting repairs to the Assets Team. Duties may include visits to elderly or vulnerable tenants to assist in accurate reporting of repairs etc. or to confirm completion of repairs.
• Liaising with residents regarding provision of keys and fobs and programming fobs as and when required.
• Please refer to the Job Description for a full list of duties and responsibilities.

Skills and Qualifications

Essential Skills

• Experience of working in a community or caring environment.
• A working knowledge of Microsoft Office packages.
• Hold a current full, (preferably) clean driving licence that allows driving in the UK, with use of a private vehicle for business use or, in the case of disability, be able to demonstrate how the mobility requirements of the position will be met.
• Please refer to the Job Description and Person Specification for full details of all essential criteria.

Desirable Skills

• Demonstrate a knowledge of Health and Safety issues.
• Experience of working in Social Housing.
• Please refer to the Job Description and Person Specification for full details of all desirable criteria.

Further Information

Location: Holywood and surrounding areas, including North Down and East Belfast.