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Job description

The ICT Manager will have end to end ownership of Inspire’s IT services, ensuring they are well designed, effectively implemented, reliably operated and continually improved. This is a hands on technical leadership role, combining operational accountability, people leadership and service ownership.

Responsibilities

• Own the design from transition to operation to improvement life cycle for all IT services, maintaining stability, performance, and value for money that align with operational needs while continually improving user satisfaction.
• Lead the IT Service Desk to deliver consistent and effective incident, request, problem and change management processes; ensure timely triage, prioritisation, escalation, and resolution for all 1st - 3rd line tickets.
• Produce clear meaningful service reporting including availability, MTTR, SLA performance, demand trends Use these insights to improve service quality, drive structured problem management to reduce recurring issues and drive measurable improvements.
• Provide operational ownership of the Microsoft 365 tenancy (including Teams, SharePoint, Exchange Online, Power Platform), ensuring strong security, clear governance, and effective adoption across Inspire.
• Oversee Intune throughout the device life cycle, including compliance and configuration policies, application packaging, device enrolment and retirement and proactive health checks.

Skills and Qualifications

Essential Skills

• A full current driving licence and access to a car is essential. Consideration will be given to alternative travelling proposals in respect of applicants with a disability who cannot hold a licence. Business Insurance is also a requirement.
• Flexibility to meet the requirements of the role. The ICT Manager may be required from time to time to work outside core business hours (9am-5pm) and may involve working at different locations.
• Relevant third level ICT qualification or equivalent and minimum of 3 years demonstrable technical experience in at least 3 of the following areas: M365 admin, Cyber Security, Device management, SharePoint, SaaS admin
• Or a minimum of 5 years demonstrable technical experience in at least 3 of the following areas: M365 admin, Cyber Security, Device management, SharePoint, SaaS admin.
• A minimum of 3 years managing an IT Team and IT Service Desk.
• Proven experience in managing complex projects in line with set timescales.
• Demonstrable experience of ICT governance and management of an organisation’s security procedure and posture.
• Experience of managing relationships with both internal and external stakeholders.
• Demonstrable commitment to continuous improvement of IT services, processes and systems.
• Experience in developing, implementing, and reviewing service improvement plans to enhance service performance and user experience.