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Job description

The Front of House representative is responsible for providing an excellent first contact customer experience and to provide administrative support within the Inspire Wellbeing Group.

Responsibilities

• Act as the first point of contact for visitors at Lombard House.
• Provide an efficient switchboard service, dealing with information enquiries in a sympathetic manner and ensure they are passed on to the appropriate staff or department.
• Provide and ensure an accurate and rapid messaging service; e-mailing details of calls and flagging reminders.
• Provide routine clerical duties including faxing, photocopying, filing and shredding as and when required.
• Communicate with external suppliers, ensuring that collections and deliveries are dealt with   quickly and efficiently.

Skills and Qualifications

Essential Skills

• Ability to be flexible and adaptable to meet the requirements of the role.
• A minimum of 1 years’ experience working in a customer service role.
• Excellent communication skills.
• Experience of using Microsoft packages to include Word, Excel and Outlook.

Further Information

This is an office-based, full time role requiring attendance five days per week. The position operates on a rotating shift pattern, with working hours alternating weekly between 8:00am - 2:00pm and 10:00am - 6:00pm.