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Job description

The role of the Assistant Manager is to support the Garden Centre Manager in the overall running of the Centre. The jobholder is responsible for their allocated departments; Gifts and Tills. The job holder will hold responsibility of acting up on behalf of the Garden Centre Manager during periods of absence.

Responsibilities

• Ensure the smooth running of the centre when the Garden Centre Manager is absent, dealing with customer and staff issues as they arise e.g. customer complaints, staff sickness.
• Assist the Garden Centre Manager as required with opening & locking up, ensuring the centre is safe, presentable and customer ready. This includes details such as Lighting, Heating, Ventilation and Music and that the site is secure and safe.
• Assist with cash handling, safe drops, rotas and HR issues as they arise such as interviews and reviews.
• Oversee the tills and Gift dept including the Houseplant dept and actively take part in the running of this department. This includes the day to day running of the department and ensuring excellent customer service is delivered by the team.
• Responsible for incoming and outgoing deliveries and dealing with customer issues and problems.
• Participate and lead staff training, ensuring that your team are communicated with, motivated and are productive and happy at all times.
• Oversee the till area, the team and serve customers on the till when required.
• Assist with department stock take and price checks as required.
• Follow direction and instruction given by Group Managers.
• Responsible for completing daily or weekly reports as required.
• Attend the following training: Fire Warden, First Aid, Forklift, Manual Handling and Health & Safety.
• Perform any other duties as may reasonably be required from time-to-time.

Skills and Qualifications

Essential Skills

• Previous experience of working in a similar retail or hospitality management role.
• Experience in using an EPOS tills system, general till systems & cash handling.
• Flexibility required with working days, required to a weekend day & holiday cover.
• Experience in merchandising, price checking & dealing with errors.
• Excellent communication skills and ability to use initiative.
• Good working knowledge of computers to include Microsoft Office.
• Ability to stand for long periods of time and undertake tasks which require bending, stooping, lifting and carrying stock.

Desirable Skills

• Knowledge of Interiors and gifts.
• Actve line management experience e.g. staff management, performance management.

Further Information

This is a permanent position, average 28 - 37.5 hours per week working ether 4 or 5 day week (all extra hours are paid).