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Job description

The Scheme Co-Ordinator will provide an enhanced housing management service to our independent living tenants ensuring the highest standards of service in line with our internal procedures and regulatory requirements.

Responsibilities

• Engage with our tenants and ensure their support needs are responded to efficiently and effectively in line with support plans.
• You will work as a team with neighbouring Co-ordinators and work flexibly in this area as required.
• Be accountable for initial assessment and support plans in accordance with Supporting People requirements and our service standards.
• Work alongside the Housing Officer for the scheme delivering services that matter, in accordance with Supporting People requirements.
• Arrange and promote social activities (including fundraising activities) in the scheme and co-ordinate the use of the communal lounges and guest room to enhance the quality of life of our tenants.

Skills and Qualifications

Essential Skills

• Good understanding of what great customer experience looks like.
• Digitally connected with previous experience of working with computer packages.
• A flexible approach to working hours and ability to work out of hours when required.

Desirable Skills

• A practical understanding of safeguarding, risk assessment, confidentiality and support plans.
• Hold a full driving license, be a car owner and insured to include business use to provide cover at neighbouring schemes, as and when needed.

Further Information

Salary: £26, 935.76 - £30,244.36 pro rata per annum