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Job description

We are recruiting Area Service Manager/Care Coordinator for our Belfast branch. To organise and supervise the delivery of home care support services to Service Users in their own homes. To work in a flexible in response to the needs of the service. To manage a team of Home Care Assistants. Please see employer website for full job details & person specification.

Responsibilities

• Accept, allocate and process referrals for new care packages.
• Accept and process changes and amendments to existing care packages.
• Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible.
• Monitor and report changes in Service User condition to key worker.
• Organise and lead staff meetings.

Skills and Qualifications

Essential Skills

• Good general education to include good numeracy and literacy skills.
• Minimum of QCF Level 2 in Health and Social Care.
• At least 12 months’ experience in a care setting.
• Experience of coordinating rotas.
• Experience of managing staff.
• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered.
• Enhanced AccessNI.
• Right to work in UK.
• Excellent communication skills, written and oral.
• Ability to respond to sudden changes in service delivery requirements.
• High standard of accuracy.
• Ability to problem solve and exercise judgement.
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
• Ability to work cooperatively and effectively as part of a team.
• Ability to plan and prioritise workload in a highly organised way.

Desirable Skills

• Flexibility in working hours to respond to business needs.
• Car driver with vehicle appropriately insured for business use.
• Flexibility to work in other NWCare branches to meet business needs.
• Participate in the out of hours on-call rota.

Further Information

Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificate. NWCare is a family run domiciliary care agency serving the community in healthcare in Northern Ireland for well over 50 years. NWCare does not provide sponsorship