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Job description

To organise and supervise the delivery of home care support services to Service Users in their own homes. To work in a flexible manner in response to the needs of the service. To manage a team of Community Care Workers. Please see employer website for full job details & person specification.

Responsibilities

• Accept, allocate and process referrals for new care packages.
• Accept and process changes and amendments to existing care packages.
• Prepare rotas by matching Service Users to community care workers, ensuring that the domiciliary care skills and competencies are compatible .
• To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards.
• To ensure that a quality care service is delivered to all Service Users.
• To work within GDPR legislation.
• Flexibility in working hours to respond to business needs.
• Flexibility to work in other NWCare branches to meet business needs.
• Participate in the out of hours on-call rota, covering rota when required, at short notice.

Skills and Qualifications

Essential Skills

• Good numeracy and literacy skills.
• Minimum of QCF Level 2 in Health and Social Care.
• At least 18 months’ experience in a care setting.
• Experience of coordinating rotas.
• Experience of managing staff.
• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered.
• Enhanced AccessNI.
• Right to work in UK.
• Excellent communication skills, written and oral.
• Ability to respond to sudden changes in service delivery requirements.
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
• Ability to plan and prioritise workload in a highly organised way.
• Car driver with vehicle appropriately insured for business use.

Desirable Skills

• QCF Level 3 in Health and Social Care, or equivalent, or above.
• Previous paid experience coordinating care.

Further Information

Salary: In excess of £30,000 per annum to include generous on-call allowance.