Northern Ireland Housing Executive

Phone Number: 03448920900
Email: recruit@nihe.gov.uk
Web: https://www.nihe.gov.uk/working-with-us/careers

Job description

Administrative Schedulers accurately diagnose and record maintenance repairs for Housing Executive tenants and work in partnership with others to resolve issues to support the HED Manager in the delivery of an excellent customer service via the telephone and/or by email, in line with our vision and values.

Responsibilities

• To accurately diagnose and record maintenance repairs for Housing Executive tenants and triage customer calls to establish work orders for issue to HED operatives.
• To schedule or reschedule all appointments to suit customers and or business needs.
• To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs.
• To build and maintain a knowledge and understanding of the schedule of rates.

Skills and Qualifications

Essential Skills

• Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year’s relevant general administrative experience
• OR Have five GCSEs (Level 2), or equivalent qualification, plus at least two years’ relevant general administrative experience
• OR Can demonstrate three years’ general administrative experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training.

Further Information

For full list of responsibilities, essential & desirable skills, please see Candidate Information Pack on employer's website by following the Apply Direct button.