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Job description

Are you ready to step into a pivotal role at one of Northern Ireland’s strongest out-of-town retail destinations? We are looking for a passionate Liz Earle Counter Manager to join our dynamic team. This is an exciting opportunity to lead a to lead a top-performing team and make a real impact. We’re looking for a dynamic leader with proven retail management experience, strong communication skills, and a passion for beauty to drive sales and create an exceptional shopping experience that customers keep coming back for. Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer this is your chance to be part of something truly special. At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us. About the role: As the Liz Earle Counter Manager, you will report to the Regional Business Manager and oversee a team of two direct reports. Your role will be pivotal in driving sales and creating an engaging shopping experience for our customers. You will not only manage the counter but also actively engage with customers on the shop floor, showcasing your leadership and customer service skills.

Responsibilities

• Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback.
• Build great relationships with customers and colleagues.
• Provide personalised consultations and skin services.
• Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers.
• Complete our award-winning 12-month Skin School development programme.
• Make sure your counter is beautifully presented to showcase the range of Liz Earle products.
• Be an ambassador for the Liz Earle brand.

Skills and Qualifications

Essential Skills

• Retail management experience.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills to connect with customers and colleagues.
• A proactive approach to driving sales and enhancing customer engagement.
• The ability to work with business plans, achieve sales targets and review individual and team performance.
• Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise.
• Flexibility to work varied hours, including evenings and weekends.A passion for skincare and a love of Liz Earle.

Desirable Skills

• Experience using skincare products or makeup on customers.
• Knowledge of sales strategies and customer engagement techniques.