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Job description

Under the direction of the line manager, the postholder will assist in the delivery of all library services. They will be a member of a team of front-line staff providing library services to meet the learning, information, leisure and cultural needs of the local community. Please see employer website for full job details & person specification.

Responsibilities

• Assist clients to make best use of services and facilities
• Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet)
• Processing requests
• Helping clients to select and use all library resources and facilities
• Introducing and explaining library services, rules and regulation to new and existing clients and operating Libraries NI complaints procedure
• Registering clients
• Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc
• Assist with the day to day routine procedures and the delivery of client focussed library services in the areas of learning, information, leisure and culture
• Shelving, tidying, maintaining books and other resources
• Circulation e.g. issue, discharge, and renewal procedures for all resources
• Operation of information communication technology relevant to the post
• Assist with collation of statistics and maintenance of appropriate records as required
• Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current library policy and procedures
• Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure
• Attend and participate in training and staff development programmes in compliance with Libraries NI Staff Development Policy, including staff Appraisal
• Co-operate as required in the introduction, development and operation of any Information Communications Technology relevant to the grade
• Keep abreast of initiatives and developments within the library service
• Contribute to the delivery of training on routine aspects of Public Service Point work
• Assist with the maintenance of an orderly, safe and welcoming environment for clients and colleagues in accordance with Libraries NI Health and Safety policy
• Assist the line manager to ensure that all equipment is handled with care, maintained according to Libraries NI policy, properly secured and that the service point inventory is accurate and up to date
• Contribute as required to the opening and securing of premises and report any problems to the appropriate Senior Officer
• Implement Libraries NI policy relating to library charges
• Assist with the daily, weekly and monthly completion of standard forms and banking routines in accordance with Libraries NI policy
• Any other duties relevant to the grade as may be reasonably required by the Chief Executive or their nominee from time to time

Skills and Qualifications

Essential Skills

• A minimum of five GCSE/GCE O levels at grades A Star-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification
• At least one years’ experience of working with the public in a face to face customer focused environment
• Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information
• Experience of working in a team environment
• Good oral and written communication skills
• Be able to work a mix of mornings, afternoons, evenings and weekends both at base and in other service points as required
• Have no criminal record which would prevent working with children and/or adults at risk

Desirable Skills

• Experience of supporting, contributing to or delivering events or activities
• Experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment
• Experience of working in a public, academic or specialist library

Further Information

Salary: £25,583 - £25,989 per annum pro rata.