Killyhevlin Hotel

Employer Location: Fermanagh
Phone Number: 02866323481
Email: hr@killyhevlin.com
Web: www.killyhevlin.com

Job description

Our Night Porter acts as the "silent guardian" of the hotel. Therefore this role requires a high degree of independence, calmness under pressure, and a proactive approach to maintaining the highest standards of safety, security, and guest satisfaction.

Responsibilities

• Patrol all corridors, ensuring all windows and doors are locked and secured.
• Check the kitchen and ensure that all equipment, lights and fans are off.
• Patrol outside of the hotel and close and lock all doors and windows. Also check for any light bulbs that need to be replaced and write in the maintenance book as necessary.
• Check with the Duty Manager and Reception staff going off duty for any messages and that all guests have checked in. Check the note pad on the computer.
• Switch phone over to night phone and collect hotel mobile. Ensure that both are operating.
• Remain at the front desk until the bar is closed and the front door is locked.
• Lock the front door when the bar is closed and serve only residents of the hotel and ensure that all non-residents have left the hotel (as advised by Duty Manager.)
• Check that all morning calls have been entered correctly.
• Check all areas for lights on and turn them down or off as necessary.
• Open doors for guests as necessary and check that they are residents, securely managing the issue of room keys (as advised by Duty Manager).
• Tidy chairs and tables in the foyer and ensure area is presentable.
• All glasses to be washed and bar to be left presentable (as advised by Duty Manager).
• Hoover foyer, lounge/ bar and ensure gents and ladies toilets are clean and well stocked (as advised by Duty Manager).
• Assist guests with luggage.
• When all guests have retired, patrol all corridors and see that they are safe and secure, close all fire doors and collect breakfast cards and ensure kitchen and F&B team are aware of Room Service orders, assist with deliveries.
• Security checks should be carried out around the hotel twice nightly and be recorded.
• Check that all guests get their early morning calls.
• Answer and direct telephone calls as necessary.
• Turn on lights in lounge and other areas, turn off lights in car park if bright.
• Unlock doors to allow early morning staff to enter and set fire in lobby and drawing room.
• Check with the Duty Manager and Reception and Early Cleaner before going off duty and pass on any information.
• Support with room service delivery and guest requests.
• Undertake any other reasonable tasks assigned by management to ensure smooth night operations.
• Follow all health & Safety standards.
• Heavy lifting can be expected from time to time.

Skills and Qualifications

Essential Skills

• Good communication skills.
• Strong customer care and service background.
• Must have excellent attention to detail.
• Previous hospitality experience is desirable.
• Able to demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
• Heavy lifting can be expected from time to time.

Desirable Skills

• Basic maintenance skills to assist with maintenance tasks as needed.
• Previous experience of this role in a similar hotel type.
• Certified First Aider.
• Certified Fire Warden.

Further Information

English - fluent: understand, speak, write. This is the primary language of the client base. We are an Equal Opportunity Employer. We supply uniform, meal on duty, on-the-job & essential product training, free, secure staff car parking, employee of the month award, staff discounts. No staff accommodation is available. Evidence is required of Right to Work in UK/NI & Immigration Status - Share code. Applicants need a National Insurance Number, current photographic ID (Passport), bank or savings account (wages are paid directly to the given account). Further hotel information: www.killyhevlin.com