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Job description

Due to continued expansion, we are looking for a Quality Assurance Officer to join our Bangor team. Are you passionate about delivering high-quality care and ensuring the well-being of clients? We are seeking a dedicated and compassionate individual to join our Bangor/Newtownards team as a Quality Assurance Officer. Covering Bangor and the surrounding areas, you will report to our Optimum Care office in Newtownards. This role is an integral part of our Quality and Governance Monitoring framework, helping to ensure the high standards we set are consistently upheld and positively reflected in our clients’ experience.

Responsibilities

• Ensuring a high standard of service delivery, meeting all statutory requirements.
• Reporting any client care issues in relation to health and safety and assist with resolution.
• Providing care to clients when required.
• Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the Company.
• Liaising with clients and families and attending client reviews as required.
• Monitoring the required standard of care being delivered in the community.
• Participating in rotational on-call duty during office closures (including bank holidays).
• Completion of records to the required standard.
• Providing office cover when required.
• Attending weekly update meetings with the Co-Ordinator to ensure effective communication.
• Comply with company policies and procedures and legislative guidelines.
• Maintain NISCC registration.

Skills and Qualifications

Essential Skills

• Minimum of 1 year of domiciliary care experience.
• Full drivers licence and access to a car & car insurance in connection with business.
• NISCC registered.
• Availability between the hours of business 7am - 11pm approximately.
• Own or have access to a mobile phone.

Desirable Skills

• NVQ Level 2 in Care.
• Supervisory experience.
• ICT experience.

Further Information

Your Benefits: £400 Joining Bonus paid after 6 months in your role Excellent pay rate £15.13 per hour plus 30p per mile mileage Generous weekday and weekend On-Call Rate Enhanced Bank Holiday Rate: up to £30.26 per hour Permanent Contract no zero-hours Eligible to apply for a Blue Light Discount Card Free tunic supplied Company Pension Access to our Employee Mental Health Support Line Paid and ongoing comprehensive training Further education opportunities A mobile phone will be provided for work purposes Career progression opportunities Support from Management Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland