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Job description

To provide first line support for staff and elected members to address technical difficulties and IT related requests, using the helpdesk management system to record and manage support requests. To assist with monitoring and maintain the computer systems of the council. Assist with the installation, configuration computer systems, diagnose hardware and software faults and solve technical and applications problems presented to the helpdesk function. To Assist with projects, procurement, service contract management and System performance and management. Please see website for full description.

Responsibilities

• Assist with the installation, configuration, deployment and maintenance of desktop systems ensuring that service delivery is provided in conjunction with the IT strategy, service plans and IT procedures, for Council members, staff and customers.
• Please see website for full description.

Skills and Qualifications

Essential Skills

• Applicants must have a third level qualification.
• Please see website for full description.