---

Job description

The Box Office Co-ordinators support the Box Office Management Team and play a key role in ensuring the professional and efficient running of the Theatre’s Box Office. The Box Office Co-ordinator is responsible for the day to day running of the Box Office, ensuring the achievement of ticket sales targets, delivering excellent customer service, line managing Box office staff and controlling all costs. A full and detailed job description is available in the Candidate Information Pack which is available on the Theatres website on the link below.

Responsibilities

• Manage a team of Box Office Sales Assistants to deliver the highest possible standard of customer service, ensuring that all customer interactions are carried out in a welcoming, enthusiastic, friendly and courteous way, and dealing with complaints.
• Conduct daily briefings, staff training exercises, and get involved in interviews and inductions for new Box Office staff.
• Manage the daily organisation and supervision of staff (i.e. breaks, lunches, sick cover, etc.), including preparing rotas and timesheets.
• Conduct cash control procedures, including over-seeing cash-ups, counting floats, verifying and rectifying cash discrepancies, and ensuring that all monies are transferred, stored and dropped securely.
• Prepare shows to go on sale by accurately entering all necessary information into the box office system in accordance with the agreed on-sale process. Ensure at all times that information on the Theatre’s ticketing system is up-to-date.
• Liaise with Visiting Companies to enable the accurate reporting of sales information, as well as with other teams within the Theatre.

Skills and Qualifications

Essential Skills

• A minimum of two years’ recent paid supervisory work experience in a customer facing sales environment. Recent experience must be in the last five years.
• Proven customer service experience, with experience of effectively resolving customer service complaints and escalations and the demonstrable commitment to providing an excellent level of customer service.
• Experience of cash handling and till reconciliation responsibilities.
• Experience of motivating a team of staff to achieve an outstanding sales performance and an exceptional level of service.

Application Information

If you are interested in this opportunity you will need to complete the online application form and monitoring form on Theatre's website on the following link https://www.goh.co.uk/about-us/careers/box-office-co-ordinator