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Job description

As Scheme Co-Ordinator you will promote the independence, dignity, security, privacy, confidentiality, rights and wellbeing of our customers in independent living. You will also be responsible for supporting our tenants to lead the lives they choose as independently as possible, signposting and working closely with other agencies.

Responsibilities

• Engage with our tenants and ensure their support needs are responded to efficiently and effectively in line with support plans.
• Keep in regular contact with our tenants and be aware of their circumstances.
• Be accountable for initial assessment and support plans in accordance with Supporting People requirements and our service standards.
• Ensure emergency calls are responded to in a supportive manner and manage emergency situations appropriately by seeking advice from the Housing Officer as necessary.
• Encourage our tenants to participate in activities such as lunch clubs and coffee mornings for tenants at the scheme.

Skills and Qualifications

Essential Skills

• Good understanding of what great customer experience looks like.
• Digitally connected with previous experience of working with computer packages.
• A flexible approach to working hours and ability to work out of hours when required.

Desirable Skills

• A practical understanding of safeguarding, risk assessment, confidentiality and support plans.
• Hold a full driving license, be a car owner and insured to include business use to provide cover at neighbouring schemes, as and when needed.

Further Information

Salary: £26, 935.76 - £30,244.36 pro rata per annum