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Job description

Join a well-established Northern Ireland manufacturer and supplier, recognised for delivering high-quality products and exceptional customer service to customers across the UK and Ireland. As their business continues to grow, they are seeking a Sales & Customer Care Coordinator to become a key part of the team. This is a varied and rewarding role where you'll support customers throughout their journey, from initial enquiry through to order fulfilment and delivery.

Responsibilities

• Managing customer enquiries via phone and email.
• Processing sales orders and quotations.
• Coordinating deliveries and customer collections.
• Providing order updates and resolving customer queries.
• Supporting credit control and payment administration.
• Maintaining accurate records and internal systems.
• Working closely with sales, warehouse and finance teams.

Skills and Qualifications

Essential Skills

• Previous experience in customer service, sales administration or order processing.
• Strong organisational and communication skills.
• Good IT skills, including Microsoft Office.
• Experience using CRM, ERP or order management systems.
• Customer service skills.

Further Information

The Role: Negotiable salary Monday to Friday Ongoing training and development opportunities Varied role with responsibility across customer service, sales and operations Opportunity to develop your skills within an established and growing business Maternity cover