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Job description

The Referral Coordinator will support our referral process from pre-entry to post-exit. They will be responsible for processing referrals in a professional, sensitive, and timely manner in line with MACS procedures and processes underpinned by MACS policies and operating in line with our strategic priorities, vision, mission, and values.

Responsibilities

• First point of contact for receiving referrals for all MACS Floating Support and Outreach services
• Manage the referral process and waiting list for MACS Floating Support and Outreach services
• Complete all referral administration, such as recording and storing data accurately and securely, in line with data protection legislation.
• Proactively progress waiting lists for our services in line with operational procedures
• Compliance with organisational safeguarding and risk management procedures
• Reflection, personal and professional development both individually and as part of the team.

Skills and Qualifications

Essential Skills

• The ability to plan and prioritise workload
• Excellent communication skills
• Good interpersonal and team working skills with a flexible and adaptable attitude to work
• To demonstrate effective leadership skills