---

Job description

Do you have administrative experience alongside strong negotiation and conflict resolution skills and are looking for a role within the Public Sector? Apply today to find out more.

Responsibilities

• Assisting Line Manager in applying the appropriate debt recovery procedures where non payment occurs.
• Provision of progress updates to Patch Managers on cases with ongoing legal proceedings.
• Carry out investigatory work, visits and all reasonable methods to attempt contact and resolve issues in arrears cases where non payment occurs.
• Carrying out administrative tasks to support the instruction of Retained Solicitors and all necessary County Court proceedings.
• Supporting Line Manager in collation of evidence and preparation of cases for court by ensuring compliance with Pre Court Action Protocol.
• Assisting in the investigation, preparation and collation of evidence for former tenant debt cases in Magistrates Court.
• Liaising with Enforcement of Judgements Office, as directed, to ensure service level agreement for recovery of possession of a tenancy is adhered to and recovery of debt proceedings.
• Responding to customer needs in a timely and consistent manner.

Skills and Qualifications

Essential Skills

• 5 GCSEs to include Maths and English.
• 1 year’s relevant experience in a similar role, showing clear evidence of excellent written and communication skills.
• IT/Microsoft Office Proficiency - Intermediate.
• The ability to work on their own initiative and as part of a team.
• Good communication and interpersonal skills with demonstrated ability to handle difficult and sensitive situations with tact and diplomacy.
• Must have access to transport to carry out home and office visits.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Further Information

About the role: £14.35 per hour Monday to Friday (9.00am - 5.00pm) 37 hours a week Holidays: 35 days pro rata Public Sector Duration: Temporary, ongoing Please note closing date for this vacancy is 12 noon on 12th June 2026 - however you can register your interest for other upcoming vacancies by applying today