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Job description

The Assets Advisor will act as the main point of contact with tenants, staff, stakeholders, and other customers who contact the Assets Team, providing support, advice on repair responsibilities, and ordering of works to contractors for the repair requests. Please see employer website for full job details & person specification.

Responsibilities

• Provide an excellent customer service by acting as the first point of contact for tenants and other customers, providing information on and dealing with customer enquiries about Triangle’s maintenance services.
• Operate the repairs helpdesk taking calls, MyHome Orders and responding to email requests for repairs jobs.
• Probing tenants with leading questions to establish accurate details of the repair.
• Raising repair works orders using correct contract and invoicing coding systems and issuing to appropriate works contractors for the workstream.

Skills and Qualifications

Essential Skills

• Minimum of 2 years experience working in a busy office environment.
• Minimum of 2 years experience working in a customer service role.
• 4 GCSEs at grade C or above (or equivalent).

Desirable Skills

• Working knowledge of the property maintenance process.
• Experience of working in a property maintenance department.