Consumer Council

Employer Location: ANTRIM
Phone Number: 02890251600
Email: David.McClure@consumercouncil.org.uk
Web: www.consumercouncil.org.uk

Job description

The Consumer Council is recruiting for a Head of Consumer Protection, at Deputy Principal grade, to join our Consumer Engagement Directorate. The Head of Consumer Protection sits within the Consumer Engagement Directorate, reporting to the Director of Consumer Engagement. The Directorate leads on understanding and representing the experiences of consumers across Northern Ireland, bringing together consumer protection, investigation, outreach and research functions. As a member of our Wider Leadership Team, you’ll play a central role in delivering high-quality consumer protection services, working collaboratively with Consumer Council colleagues and external stakeholders. The role requires strong operational and strategic capability, including developing and delivering annual work programmes, and managing people, projects, budgets and risks in a fast-paced environment. If you are passionate about supporting and protecting consumers, amplifying their voices through outreach, and leading impactful frontline and community based services, we would love to hear from you.

Responsibilities

• Support the Consumer Council’s 2026-2032 Corporate Plan and strategic objectives, ensuring strong delivery of consumer protection services across Northern Ireland.
• For a full list of responsibilities please visit employer's website.

Skills and Qualifications

Essential Skills

• Applicants are expected to demonstrate the skills and competencies set out in the eligibility criteria.
• For eligibility criteria please visit employer's website.