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Job description

We are a fast-growing and dynamic estate agency and property management company seeking a highly organised and proactive Office Administrator to join our team. This is a key role within the business, supporting the day-to-day operations of our sales, lettings and property management departments. You will be the first point of contact for many of our clients and will play a vital role in ensuring the smooth running of the office. The role involves regular communication with landlords, tenants, buyers, vendors, contractors, solicitors and colleagues across the business. This is a busy and varied position that requires excellent organisational skills, strong attention to detail, and the ability to communicate confidently and professionally by telephone, email and face-to-face. The successful candidate will be expected to manage multiple priorities, accurately record information received verbally and in writing, and maintain excellent customer service standards at all times.

Responsibilities

• Managing incoming telephone calls, emails and general office enquiries.
• Responding to enquiries relating to sales and rental properties.
• Welcoming clients and visitors to the office and dealing with face-to-face enquiries.
• Coordinating maintenance requests and liaising with tenants, landlords and contractors.
• Raising and assigning contractor work orders and monitoring progress.
• Supporting property management administration, including tenancy documentation, renewals and compliance requirements.
• Processing rental applications and maintaining accurate applicant records.
• Assisting with the administration of tenant rent payments and property records.
• Liaising with buyers, vendors and solicitors regarding sales progression and property transactions.
• Maintaining accurate records and updating internal property management systems.
• Assisting with marketing activities and property listings
• Preparing correspondence, reports and office documentation.
• Scheduling appointments, inspections and meetings.
• Supporting colleagues across sales, lettings and property management departments.
• Ensuring property compliance documentation is maintained and monitored.
• Carrying out general office administration duties including filing, scanning and document management.

Skills and Qualifications

Essential Skills

• Strong organisational skills with excellent attention to detail.
• Excellent verbal and written communication skills.
• Ability to communicate professionally and confidently by telephone, email and face-to-face.
• Ability to accurately record and process information received from clients, contractors and colleagues.
• Ability to multitask and work effectively in a fast-paced environment.
• Good IT skills, including Microsoft Office.
• Previous administration experience.
• Professional, customer-focused and team-oriented approach.

Desirable Skills

• Experience within an estate agency, property management or housing environment.
• Experience using CRM or property management software.
• Knowledge of sales progression, lettings or property administration processes.
• A proactive attitude and willingness to learn.

Further Information

What We Offer: Competitive salary (based on experience) Opportunity to grow within a developing business. Supportive and team-focused working environment. Exposure to all aspects of property management and estate agency.