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Job description

We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime. The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process. Please see employer website for full job details & person specification.

Responsibilities

• Acting as the first point of contact within VSNI which may include dealing with emotive situations or distressed callers and escalating as appropriate.
• Telephone engagement with people who have recently experienced crime promoting the services of Victim Support NI to generate appointments into the service.
• Reception duties which include welcoming clients and volunteers to the office, dealing with face to face enquiries from members of the public and maintaining the reception area.
• Administration of the Criminal Injuries Compensation Scheme within statutory deadlines until first decision from Compensation Services is received.
• Providing administrative support to the staff and volunteers.

Skills and Qualifications

Essential Skills

• 5 GCSE’s / O’ levels / equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment.
• Or Three years’ experience in the provision of an effective administration service in an office environment.

Desirable Skills

• Experience of dealing with clients who may have experienced trauma or maybe vulnerable would be advantageous.
• Knowledge of Northern Ireland Criminal Justice sector would be advantageous.

Further Information

Location: Foyle Hub. Victim Support NI supports people affected by crime in NI.