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Job description

As Commercial Support Coordinator, you will support the successful delivery and administration of customer contracts while acting as a key link between customers, operations, and internal commercial teams. You’ll help ensure service delivery runs smoothly, customer issues are resolved efficiently, and commercial information is managed accurately. This role would suit someone with strong organisational skills, excellent communication abilities, and experience in administration, coordination, customer service, contracts, or commercial support environments.

Responsibilities

• Support the day-to-day administration and coordination of commercial contracts.
• Liaise with customers to ensure excellent service delivery and issue resolution.
• Coordinate with operational teams to support customer requirements.
• Maintain accurate contract, service, and customer records.
• Prepare reports, service updates, and commercial documentation.
• Monitor customer requests and ensure actions are completed within agreed timelines.
• Assist with contract renewals, onboarding, and customer account administration.
• Support continuous improvement initiatives across commercial operations.
• Build positive working relationships across internal departments and external stakeholders.
• Carry out Customer site audits and any other reasonable tasks required by the Senior Contracts Manager.
• Participate in training and personal development activities.
• Be flexible in undertaking the duties and responsibilities attached to your role, carrying out any other reasonable tasks as required by Management:
• Delivering excellent customer experiences;
• Ensuring commercial processes run efficiently;
• Supporting operational performance;
• Helping RiverRidge continue to grow as a leader in sustainability and environmental services.

Skills and Qualifications

Essential Skills

• Previous experience in a coordination, administration, customer service, or commercial support role.
• Strong organisational and multitasking skills.
• Excellent communication and relationship-building abilities.
• Problem-solving skills.
• Ability to manage priorities in a fast-paced environment.
• Proficiency in Microsoft Office systems including Excel, Outlook, and Word.

Desirable Skills

• Experience supporting contracts or service delivery operations.
• Experience within waste management, logistics, facilities management, utilities, or environmental services.
• Knowledge of CRM or operational management systems.

Further Information

Competitive salary Career development and progression opportunities Supportive and collaborative team environment Exposure to major commercial and public-sector contracts Pension scheme Employee wellbeing initiatives Learning and development support Growing, future-focused business Opportunity to contribute to sustainability and environmental impact Modern and fast-paced working environment Competitive salary and Performance Bonus Opportunities for personal growth and development Eligible for Company Sick pay and DIS benefit after one years’ continuous service Eligible for Private Healthcare Scheme & Cash Health Benefit (upon successful completion of probation) 33 days annual leave including Bank holidays Hybrid working upon successful completion of probation Company pension scheme Excellent location outside of Belfast City Centre and with free onsite parking