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Job description

The post holder will assist the Reception Access Manager in the management and coordination of key administrative and clerical functions for Outpatient reception areas. This will include the monitoring and recording of core clinical activity and outpatient waiting lists work queues in line with relevant policies and guidance and the management of the Outpatient reception team at Belfast City Hospital, Mater Hospital and Royal Victoria Hospital. Please see employer website for full job details & person specification.

Responsibilities

• Management of outpatient reception staff in designated areas within the outpatient setting.
• Ensure that the Integrated Elective Access Protocol is actively adhered to within all levels of Administration within areas of responsibility.
• To assess the training needs off staff and contribute to the induction and training of same. To ensure patients information is appropriately recorded on relevant computerized systems (in line with regional guidance).
• To actively monitor Missing Outcomes at clinics from the Encompass (EPIC) work queues.

Skills and Qualifications

Essential Skills

• University degree or recognised professional qualification and a minimum of 2 years Health Records experience.
• Or A minimum of 5 years Health records experience, 1 of which should be at A&C grade 4 or above or equivalent.
• A comprehensive knowledge and experience of Heath Records Systems, the Integrated Elective Access Protocol (IEAP) and relevant legislation.
• Experience of staff supervision.

Desirable Skills

• Experience of change management
• An understanding of Outpatient waiting time improvement targets

Further Information

Location: Royal Victoria Hospital Site.