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Job description

We are seeking an Administrator to provide comprehensive administrative and customer support on a maternity cover basis, to ensure the smooth and efficient operation of the Kerbside department. This role plays a key part in maintaining high standards of customer service, operational accuracy, and compliance across a range of essential business functions. Please see employer website for full job details & person specification.

Responsibilities

• Provide comprehensive administrative and customer support.
• Serve as the first point of contact for customer enquiries via phone and email, delivering professional, courteous support and resolving queries or complaints effectively.
• Dealing with customer/council emails and process requests as required ensuring timely and accurate processing.
• Maintaining & updating all required spreadsheets and reports for departments as relevant to the role.

Skills and Qualifications

Essential Skills

• 2 years experience working in a customer facing role within an office environment.
• Experience of using standard software packages e.g., Microsoft Office, Excel, and Word.
• 5 GCSE’s to include Maths and English or equivalent.

Further Information

Fixed term 10 months, Maternity Cover.