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Job description

To manage all aspects of the shop, including recruiting and leading the volunteer team in order to maximise the income generated for Concern’s work. Our new shop in Derry City is a thriving, busy hub that represents the future of charity retail - a modern, vibrant space that has brought new energy to Castle Street since opening in June. As a dynamic addition to the high street, it showcases how charity retail can inspire communities while supporting Concern's life-saving work. You will be instrumental in making sure the shop is at the hub of the local community, ensuring a steady flow of donations and acting as the face of Concern Worldwide and raising public awareness of our campaigns. You will lead by example and be confident working within a fast-paced retail environment. You will contribute towards the success of the shop.

Responsibilities

• Manage all aspects of shop operations in order to achieve and exceed shop income targets and all retail KPI’s.
• Foster a creative and entrepreneurial environment to maximise income in new and innovative ways.
• Lead and motivate the volunteer team in maintaining links with the local community and generating additional income.
• Recruit, develop and retain a diverse volunteer team, to maximise the shop’s income and profitability
• Develop and implement a volunteer rota to maximise the shop’s opening hours and ensure the store operates efficiently and effectively, ensuring the shop is open and managed by the volunteer team in the manager’s absence.
• Provide ongoing training and support for the shop volunteers.
• Lead and inspire the shop team to provide an excellent customer and donor experience.
• Ensure volunteers promote seasonal/topical retail initiatives and Concern UK appeals and campaigns.
• Set exceptionally high standards of shop cleanliness, display and visual merchandising, including shop windows, while ensuring shop volunteer team take on similar tasks.
• Establish and maintain efficient and commercially successful stock processing systems, including; pricing, quality standards, stock density and stock flow to the shop floor.
• Plan and implement on-going and seasonal stock donation appeals to ensure high levels of good quality stock at all times.
• Assist the Retail Development Manager in ensuring volunteers are fully trained in all shop related policies and procedures and that relevant training records are kept up to date.
• Provide a safe and healthy working environment and report any H&S issues to the Retail Development Manager.
• Ensure compliance with all statutory requirements regarding donated stock.
• Play a key role in enabling the shop team to represent Concern and increase the knowledge of the local community about Concern’s work.
• Ensure the integration of the shop into the local community with the shop volunteers.
• This role requires you to take a hands-on approach to the running of the store and this includes the continuous manual handling of stock on a daily basis. This, in turn, requires a reasonable level of fitness to undertake all daily tasks.
• Ensuring a high standard of customer service.
• Achieving targets to maximise income.
• Maintaining a high standard of creative visual merchandising.
• Actively recruit volunteers and establish the shop in the local community.
• Generate stock to fill the shop.

Skills and Qualifications

Essential Skills

• Achieving and exceeding targets through commercial awareness and business acumen.
• Management of staff/volunteers.
• Delivery of excellent customer service.
• Experience of stock management and replenishment.
• Proven track record of leading and working successfully in a diverse staff and/or volunteer team.
• Good interpersonal skills.
• Ability to communicate effectively with customers, donors and volunteers.
• Able to use own initiative, effectively organise and plan.
• Strong written and numeric skills.
• Strong cash handling and banking skills.
• Good IT skills.
• Flexible approach to working hours and days including weekends and Bank Holidays as appropriate and when required.

Desirable Skills

• Experience in Charity Retail shop management.
• Awareness of social media or willingness to use digital channels to support shop promotion and volunteer engagement.
• Ability to build positive relationships and engage effectively with local communities and stakeholders.

Further Information

Salary: £25,907 - £28,786 full time - based on full time, 35 hours per week. About Us Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. When an emergency strikes, we are among the first on the ground. We use our voice to bring the stories of extreme poverty to world leaders. Equality, Diversity and Inclusion Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality. Concern Charity Retail in Northern Ireland Concern Worldwide operates a growing retail network of eight shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road. CONDITIONS OF APPOINTMENT It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post. Due to the nature of this role, flexibility is required. We are happy to consider candidates interested in either part-time (28 hours per week) or full-time (35 hours per week). Flexibility required. Appointment will be subject to a six-month probationary period If you require a paper application form, please contact us. New employees typically start at the beginning of their pay band. Deadline: 26th July 2026. Due to the urgency of filling this position, Concern reserves the right to close the recruitment activity earlier if we have received applications, which match the role. We encourage you to apply as soon as possible to avoid a potentially earlier closing date. The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form. Having a criminal record will not necessarily debar you from working with Concern Worldwide (NI). This will depend on the nature of the position, together with the circumstances and background of your offences.