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Job description

The successful candidate will have demonstrated previous supervisory experience (at least 1 years) in a similar busy Restaurant environment/. They must be able to lead and motivate a team, are customer focused and target driven. They should also be able to implement initiatives to increase revenue and will also have a working knowledge of food and drink stock-takes.

Responsibilities

• Supervise daily bar and restaurant service to ensure high standards of customer care.
• Support the opening and closing of the venue in line with company procedures.
• Act as a point of contact for staff during shifts, addressing issues promptly and professionally.
• Deal with customer queries or complaints effectively, escalating where necessary.
• Stock & Cash Handling.
• Team Supervision & Training.

Skills and Qualifications

Essential Skills

• Customer care skills.
• A minimum of 1 year’s experience in a similar supervisory role.
• A proven track record of providing excellent customer care.
• The ability to supervise a team of employees on a shift basis and delegate effectively.
• Communication skills.
• A good working knowledge of I.T Systems.
• Ability to use own initiative.

Desirable Skills

• 2 years supervisor experience in a similar busy bar/restaurant.
• NVQ Level 3 in Hospitality Supervisor & Leadership (or similar).
• Level 2 or higher Food Hygiene Certificate (must be current).
• First Aid Certificate (must be current).