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Job description

To identify and respond to the needs of families living in the refuge through offering relevant information which will assist women to make informed choices and to be self-determining. Delivering child centred programmes to children/ young people residing in refuge. Organise and plan activities for children/young people.

Responsibilities

• Identifying, maintaining and developing good working relationships with a range of statutory and voluntary agencies to assist women and their children to access other help and support when needed.
• To ensure that individual support plans are in place for each resident in accordance with Refuge’s policy. Identify risks, needs, complete safety and support planning as per organisational policy and procedure.
• Participate in On-Call. To take responsibility for the more complex cases/situations presenting within the service, seeking advice and guidance when necessary.
• Ensure the service offers a fair and equitable service to all families Respond to families from minority ethnic groups and be mindful of the barriers they may face in accessing support. To support the parenting role of service users.
• To give practical support and assistance to women, children and young people moving into independent accommodation and to offer planning for their future needs.
• To assist women, children and young people to access community-based services both from within Causeway & Mid-Ulster Women’s Aid or from other agencies/groups.
• To work within the self-help and empowerment ethos of Women’s Aid. To work collaboratively with women resident in the refuge to create a communal living environment which promotes equality, choice, respect and understanding for all.
• To work within the stated guidelines and boundaries which are informed by Causeway & Mid-Ulster Women’s Aid policies and procedures.
• To ensure support needs of women, children and young people fleeing domestic abuse are met within a supportive and empowering environment.
• Ensure high standard of accommodation for all women and children resident in refuge.
• Engage with all necessary external agencies to ensure best outcomes for women and children resident in refuge.

Skills and Qualifications

Essential Skills

• NVQ Level II Early Years Childcare OR NVQ Level II Social Care OR equivalent with a minimum of one years’ working in a supportive role with adults/families within a residential or community-based environment or part time equivalent.
• Excellent communication skills both written and verbal. Able to maintain case load records in an accurate and timely manner.

Desirable Skills

• Previous experience of working in partnership with both statutory and voluntary agencies. Ability to complete reports both written and verbal clearly, accurately and to a standard appropriate for external presentation.

Further Information

Please note: You will be part of an On-Call Rota (paid). Time-in- lieu is available for additional hours worked when approved in advance. Closing Date: Friday 31st July 2026 at 4pm. Can also request application pack by emailing: admin@cmuwa.org.uk Causeway & Mid-Ulster Women’s Aid is a charitable organisation which provides information, support and temporary refuge accommodation to women and their children who have experienced domestic violence. Our refuge team respond to crisis need for accommodation and all subsequent support needs arising from their experience of domestic violence. Women’s Aid is a woman only organisation and the lawful recruitment of female(s) for the post falls within the exception stated in Article 10 (2b & 2e) of the Sex Discrimination (NI) Order 1976. Causeway & Mid-Ulster Women’s Aid is a registered charity supporting Equal Opportunities Policies. We welcome applications from all areas of the community.