Northern Ireland Housing Executive

Phone Number: 03448920900
Email: recruit@nihe.gov.uk
Web: https://www.nihe.gov.uk/working-with-us/careers

Job description

The Hostel Assistant will assist in the provision of hostel accommodation and provide excellent customer service to those customers who have been placed in Housing Executive hostel accommodation. Hostel Assistants will be expected to understand and capture the issues raised by our customers and ensure housing support is provided and that queries are passed, when appropriate, to other Housing Executive officers or signposted to other external agencies.

Responsibilities

• Assist in the maintenance of acceptable standards of hostel accommodation, including general cleaning duties and supervision of hostel facilities, including liaison with the relevant management team.
• Understand the needs of residents before taking appropriate action. This may include the provision of housing support, general advice and direction (as required) and in carrying out escort duties.
• Support Housing Advisors and communicate in a timely manner to help address resident’s support needs and assist residents accessing local services.

Skills and Qualifications

Essential Skills

• Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) PLUS at least one year's relevant customer service or general administrative experience OR
• Have five GCSEs (Level 2), or equivalent qualification, PLUS at least two years’ relevant customer service or general administrative experience OR
• Can demonstrate three years’ experience in a relevant customer service role or general administrative experience.

Further Information

For full list of responsibilities, essential & desirable skills, please see Candidate Information Pack on employer's website by following the Apply Direct button. Immediate vacancies are based in: - North Region - Mid and East Antrim - Ballymena A reserve list will also be complied for other locations as below, if further permanent or fixed term vacancies arise: - Belfast Region - Belfast - North Region - Causeway Area - Coleraine - North Region - Mid and East Antrim - Carrickfergus - North Region - South Antrim Area - Antrim - North Region - South Antrim Area - Newtownabbey - North Region - West Area - Derry/Londonderry - South Region - Ards and North Down Area - Newtownards - South Region - South Down Area - Downpatrick Please indicate your preferred locations on your application form on GetGot - please note that you will only be considered for vacancies in your selected areas.