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Job description

A typical day may see you communicate with our customers and courier partners by phone, email and live chat. In addition to answering inbound queries, you will be assigned orders for which you will have responsibility to proactively take steps to ensure the best possible customer experience. For example if you notice a potential issue for the collecting driver when reviewing addresses ahead of the collection of one of your orders, you would phone the customer to clarify and resolve. Our internal progression program 'Send My Bag - Levels' is designed to encourage you to build your knowledge and become an invaluable part of our team. Each Level comes with salary progression.

Responsibilities

• A professional yet friendly and engaging way with customers.
• Customer support.

Skills and Qualifications

Essential Skills

• The ability to construct well-written emails and live chat responses in good time.
• An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
• The ability to think on your feet and remain calm under pressure, this is not a script reading role, problem solving will be necessary.
• GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred.
• Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service.

Further Information

See sendmybag.com/careers for full shift details and to apply. Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break. See sendmybag.com/careers for full details of working hours and to apply. Level 1 - £27,068. Level 2 - £28,223. Level 3 - £30,533. Our aim is for you to achieve Level 3 by the end of year three.