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Job description

To support the day-to-day operation of Sugar Plums Play Café by delivering excellent customer service, maintaining high standards of cleanliness and food safety, supervising staff during shifts, and ensuring a safe, welcoming and enjoyable environment for customers. The Play Café Supervisor will lead by example, taking responsibility for the smooth running of the café during allocated shifts while promoting the values and standards of Sugar Plums.

Responsibilities

• Lead the day-to-day operation of the play café, supervise staff, deliver excellent customer service, oversee food and drink service.
• Ensure a welcoming customer experience.
• Maintain cleanliness and safety standards, supervise the play environment.

Skills and Qualifications

Essential Skills

• Minimum 2 years' customer-facing experience, including 1 year's supervisory experience.
• Excellent communication and organisational skills.
• Understanding of food hygiene, health & safety and safeguarding. Right to work in the UK.

Desirable Skills

• Food Hygiene Certificate, Paediatric First Aid, barista training, childcare or play environment experience, experience delivering classes or events.
• EPOS/booking system experience and cash handling.
• Reliable and flexible.

Further Information

To view the full job description and person specification, please go to: www.sugarplumsplay.co.uk/jobs. To apply for the role of Play Café Supervisor, please send the following by email to hello@sugarplumsplay.co.uk: An up-to-date CV; A covering letter outlining how you meet the criteria set out in the Person Specification; and The contact details of two referees - references will only be sought following a successful interview Please include the role you are applying for in the subject line. Your cover letter should demonstrate how you meet each of the essential criteria outlined in the person specification. Your CV should include relevant employment, voluntary experience and training, with dates where applicable. The closing date for applications is 12.00 noon on Tuesday 4th August 2026. Applications received after this time will not be considered. Interviews are expected to take place during the week commencing Monday 10th August 2026. Only candidates shortlisted for interview will be contacted. If we receive a high volume of applications, we reserve the right to shortlist using both the essential and desirable criteria contained within the Person Specification.