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Job description

As Scheme Co-Ordinator you will promote the independence, dignity, security, privacy, confidentiality, rights and wellbeing of our customers in independent living. You will also be responsible for supporting our tenants to lead the lives they choose as independently as possible, signposting and working closely with other agencies.

Responsibilities

• Engage with our tenants and ensure their support needs are responded to efficiently and effectively in line with support plans.
• Keep in regular contact with our tenants and be aware of their circumstances.
• You will work as a team with neighbouring Co-ordinators and work flexibly in this area as required.
• Be accountable for initial assessment and support plans in accordance with Supporting People requirements and our service standards.
• Keep accurate and up to date records, making full use of ICT opportunities available to deliver an efficient and high standard service within agreed timescales.
• Ensure emergency calls are responded to in a supportive manner and manage emergency situations appropriately by seeking advice from the Housing Officer as necessary.
• Encourage our tenants to participate in activities such as lunch clubs and coffee mornings for tenants at the scheme.

Skills and Qualifications

Essential Skills

• Good understanding of what great customer experience looks like.
• Digitally connected with previous experience of working with computer packages.
• A flexible approach to working hours and ability to work out of hours when required

Desirable Skills

• A practical understanding of safeguarding, risk assessment, confidentiality and support plans.
• Hold a full driving license, be a car owner and insured to include business use to provide cover at neighbouring schemes, as and when needed

Further Information

Salary: £26, 935.76 - £30,244.36 pro rata per annum