---

Job description

As a Payment Processing Advisor, you will be a part of the Billing, Collections, and Recoveries department where you shall be responsible for handling a variety of payment processing and financial administration tasks, ensuring all work is completed accurately, efficiently, and in line with service level agreements (SLAs) and key performance indicators (KPIs). This role is initially a 12 Month Fixed-Term Contract.

Responsibilities

• Process and allocate customer payments accurately and efficiently.
• Handle cash, cheques, and remittances through both manual and electronic systems.
• Respond to customer payment enquiries via telephone and written correspondence.
• Process customer refund payments.
• Complete cash and bank reconciliations.
• Produce and support financial reporting activities.
• Maintain and update departmental spreadsheets and records.
• Carry out scanning, indexing, and triaging activities.
• Meet individual and team performance targets, SLAs, and quality standards.
• Ensure customer queries are resolved promptly and effectively, aiming for first-time resolution wherever possible.
• Build positive relationships with customers and contribute to continuous service improvement.
• Work collaboratively as part of a team to achieve operational and customer service objectives.
• Actively support business values, quality standards, and continuous improvement initiatives.
• Comply with all company policies regarding data protection, information security, and health & safety.

Skills and Qualifications

Essential Skills

• Previous experience working in a payment processing environment.
• Strong numerical skills with the ability to identify discrepancies and solve problems effectively.
• Good working knowledge of Microsoft Office applications, particularly Excel.
• Proven ability to provide excellent customer service.
• Strong attention to detail and accuracy.
• Ability to work towards and achieve individual and team targets.
• GCSEs (or equivalent) including Maths and English.

Desirable Skills

• A relevant professional qualification would be advantageous but is not essential.
• At least six months' experience in a cash office environment is desirable.