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Job description

You will be responsible for the delivery of a range of recruitment competitions for a large public sector client and other public bodies against service level targets and customer service standards.

Responsibilities

• Call handling and provision of inbound telephony service.
• Provide response to applicant queries via email and telephone in accordance with relevant policies and procedures.
• Professionally liaise and communicate with client and customers by telephone and email.
• Provide full administrative support for client (at multiple sites across Northern Ireland) in the provision of interviews and assessment centres for candidates.
• Enter, update and maintain information on the recruitment database; and issue relevant correspondence to candidates at each stage of the recruitment process.
• Support the candidate on-boarding process through the processing of ID, qualification and security checks and the preparation and issuing of job offers.
• Support the administration of recruitment campaigns through the preparation and management of relevant documentation at each stage.
• Provide input and feedback to management relating to all resourcing matters.
• Ensure administrative work is carried out in a timely and effective way to meet SLA’s.
• Be proactive in identifying areas for improvement to processes and services.
• Support line manager in their role as point of contact with client and customer.
• Other tasks may be assigned to the role over time based on business need and following consultation with the postholder.

Skills and Qualifications

Essential Skills

• Excellent customer service experience.
• Knowledge of Microsoft Word, Excel and Outlook.
• Accurate data entry skills.
• Excellent organisational and time management skills with the ability to prioritise.

Further Information

Role based in Northern Ireland due to client requirements. Role will require job holder to successfully undertake security vetting up to Counter Terrorist Check level. Some benefits of working for us: Competitive Salary. Company matched pension scheme. Life assurance. 23 Days holiday rising to 25 after 2 years and 27 after 5 years. Opportunity to purchase additional leave. 15 weeks fully paid maternity, adoption, and shared parental leave. 2 weeks paid paternity leave. Generous Company sick pay scheme. Opportunity to take a paid day out of the office, volunteering for a charity close to your heart. Service awards. Recognition awards. Health insurance External training and professional academic financial support opportunities. On-site subsidised canteen. Locked bicycle shelter. On-site showers. Access to 24-hour Employee Assistance program Voluntary benefits: Discounts on retail and socialising e.g. discounted gift cards/cashback. Health and wellbeing e.g. dental insurance/health screening. Travel and technology e.g. Travel discounts at home/abroad. Peace of mind e.g. employee and partner critical illness cover. Conexia is an Equal Opportunities Employer. We welcome applications from all individuals regardless of age, gender, disability, race, religion or belief, sexual orientation, or socio-economic background. We are committed to creating an inclusive environment for all employees.