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Job description

A bit about us We are one of NI’s leading providers of high-quality housing and supported housing services and we try to make a real difference to the lives of the people living in our homes.

Responsibilities

• Be a liaison between our customers and the Association, participating in positive promotion of the scheme.
• Monitor, report and record details of events within the schemes including anti-social behaviour, vandalism, neighbour nuisance and complaints. Contact emergency services and Housing Officer.
• Advise your Housing Officer of any incidents or accidents in the scheme involving our customers or their visitors.
• Liaise with Housing staff to review with CCTV images and download where necessary in accordance with the CCTV Policy.
• Carry out duties consistent with the welfare of our customers.

Skills and Qualifications

Essential Skills

• One years’ experience working in a Security/Caretaker role.
• One year’s relevant experience working with customers.

Desirable Skills

• A valid Security Industry Authority (SIA) Licence.
• Be able to demonstrate key holding responsibilities.