---

Job description

The primary focus of the role is to provide a central control operations service for NI Water on a 24/7 basis. The Telemetry Controller will make a positive contribution to the achievement of NI Water’s Key Performance Indicators, which include customer satisfaction, regulatory and environmental compliance.

Responsibilities

• Proactively monitor and analyse trends on telemetry systems, to allow early recognition of real time events, enabling field staff to respond and resolve quickly, mitigating impact on our customers.
• React to telemetry alarms in accordance with the Alarms Acceptance Process, escalating where appropriate.
• Monitor the Lone worker and Security Management Systems, following documented procedures to facilitate the welfare of NI Water employees / contractors and security of our assets.
• Interrogate excessively alarming signals, in conjunction with operational and ICT colleagues, to identify root cause and suitable resolutions.
• Applying your knowledge and experience to various discipline areas, such as Water, Wastewater and M&E, while also providing cover for other disciplines within other regional locations.
• Contribute directly to achieving NI Water’s company targets, including customer satisfaction, regulatory and environmental demands, Net Promotor Score, billing inquiries and water supply.
• Collaborate with Intelligent Operations and Production Lines colleagues to share information and communicate effectively to optimise service delivery for customers and contributing to functional and organisational KPI’s.
• Evaluate, analyse and accurately manage information on key systems, supporting the integrity of data, driving operational efficiency and improving the quality of management information.

Skills and Qualifications

Essential Skills

• A minimum of five GCSEs, including English Language and Mathematics, or equivalent, at grade C or above, and a minimum of one years’ experience in a customer centric or operational role, analysing and interpreting system data.
• Or a minimum of two years’ experience in a customer centric role or operational role, analysing and interpreting system data.
• Experience of communicating effectively across a diverse range of stakeholders, using various communication methods.
• Experience of working to challenging targets / deadlines, in a regulated and / or customer service environment.
• Ability to work alone and use initiative, whilst contributing to wider team objectives.
• Proficient in the use of MS Office applications including Excel, Word and Outlook.
• Postholders in this role are also required to undertake enhanced security vetting as postholders have access to critical national infrastructure on a daily basis.
• Therefore, in addition to the basic Access NI security clearance, the successful candidate will be required to complete a Counter Terrorism Check (CTC) as part of the pre-employment checking process.

Further Information

About the role: £16.50 per hour, plus 24 percent allowance (£20.46 per hour) Location: Westland House, Belfast Duration: Full-Time Temporary up to 12 months Working Pattern: 4-on / 4-off shift pattern (12-hour shifts including a 1-hour break) This role will require you to participate in a 24/7/365 on-call rota) Please note closing date for this vacancy is 4PM on Thursday 13th August 2026.