Northern Ireland Housing Executive

Phone Number: 03448920900
Email: recruit@nihe.gov.uk
Web: https://www.nihe.gov.uk/working-with-us/careers

Job description

The post holder will report to a designated manager to deliver excellence in customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services. A core role of CSU Advisors is to accurately diagnose and record repairs for Housing Executive tenants and work in partnership with others to resolve issues. To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values.

Responsibilities

• Responding in a timely and professional manner to customer contact using a range of communication methods.
• See candidate information pack for full details.

Skills and Qualifications

Essential Skills

• Possess five GCSEs or equivalent qualification PLUS at least one year’s customer service experience or Can demonstrate at least 2 years’ customer service experience etc.
• See candidate information pack for full details.