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Job description

Are you an organised and approachable administrator who enjoys helping others? We are recruiting a Medical Receptionist to join a busy healthcare setting in the Coleraine area. This is an excellent opportunity to become part of a supportive team, providing essential administrative and reception support while ensuring patients receive a welcoming and professional service. Immediate start available.

Responsibilities

• Welcome patients and visitors, providing a professional and friendly service at all times.
• Answer telephone enquiries and direct calls appropriately.
• Schedule, amend and manage patient appointments efficiently.
• Maintain accurate patient records and update information as required.
• Support clinical staff with administrative tasks and correspondence.
• Process referrals, prescriptions and related documentation.
• Manage incoming and outgoing mail, scanning and filing records where required.
• Ensure patient information is handled confidentially and in accordance with GDPR guidelines.

Skills and Qualifications

Essential Skills

• Previous reception or administration experience, ideally within a healthcare environment.
• GCSE English Language (Grade C or above) or equivalent.
• Strong IT skills, including Microsoft Office.
• Excellent communication and customer service skills.
• Professional, discreet and committed to maintaining confidentiality.

Desirable Skills

• Experience using medical systems such as EMIS, Vision or similar would be advantageous.