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Job description

As Response Assets Officer you will oversee all operational Asset management work within your schemes and patch area. You will support, assist, scheme colleagues, housing team to deliver a customer focused service to our residents. Please see employer website for full job details & person specification.

Responsibilities

• Follow our Asset Management Strategy procedures to deliver our response maintenance service.
• Action and monitor repair requests to enable all repairs to be completed within target timescales.
• Participate in appraisal of performance of contractors and take action to ensure excellent customer service and monitor outstanding jobs within your patch.
• Assess repair valuations claims in accordance with the contract and ensure all necessary documentation is in place to support statement.

Skills and Qualifications

Essential Skills

• Two years’ experience (within the last seven years) within a construction/facilities/maintenance environment AND a third level qualification (or equivalent) in a relevant construction/facilities/maintenance environment.
• OR Exceptional candidates who do not hold a third level qualification but have five years’ experience (within the last seven years) within a construction/ facilities/maintenance environment should also apply.
• Experience of contract management including supervision of contracts.
• Practical experience of delivering a front facing customer focused service.
• Possess good written and verbal communication skills with the ability to negotiate.
• Able to work as part of a team and build collaborative working relationships.
• Ability to work outside office hours including weekends and evenings and to respond to out-of-hours emergencies when required.
• Hold a full UK driving license and be able to travel to meet the requirements of the post without reliance on public transport.

Desirable Skills

• Professional Membership e.g. RICS, MCIOB etc.
• Previous experience in a social housing environment.